Commerzbank at a glance Commerzbank at a glance


Commerzbank at a glance

Strategy and business model

Commerzbank is the leading bank for the German Mittelstand and a strong partner for around 30,000 corporate client groups and around 11 million private and small-business customers in Germany. The Bank’s two Business Segments – Private and Small-Business Customers and Corporate Clients – offer a comprehensive portfolio of financial services. Commerzbank transacts approximately 30 per cent of Germany’s foreign trade and is present internationally in almost 40 countries in the corporate clients’ business. The Bank focusses on the German Mittelstand, large corporates, and institutional clients. As part of its international business, Commerzbank supports clients with German connectivity and companies operating in selected future-oriented industries. Following the integration of Comdirect, private and small-business customers benefit from the services offered by one of Germany’s most advanced online banks combined with personal advisory support on site. Its Polish subsidiary mBank S.A. is an innovative digital bank that serves approximately 5.7 million private and corporate customers, predominantly in Poland, but also in the Czech Republic and Slovakia.

In 2020, Commerzbank generated gross revenues of some €8.2 billion with almost 48,000 employees.

Our strategy

The current low interest rate environment, statutory provisions, and digitalisation have brought radical changes to the banking sector. The way customers want to do their banking is changing too. Commerzbank is responding to this with its programme “Strategy 2024”. With this programme, we are putting our business on a sustainable footing. We are focussing on further digitalisation and at the same time expanding our distribution and advisory capability. And we want to remain the top choice for the Mittelstand and the best bank for private and small-business customers.

We are also confronting the major social issues of our age. As a responsible bank, Commerzbank places customer data handling, integrity, and sustainability at the heart of what it does: data security and strict data protection are crucial. And robust compliance functions continue to be of vital importance. As for the issue of sustainability, in future, we will be more ambitious than ever and will work even more proactively towards the Paris climate targets. We are already a climate-neutral company. In addition, in September 2019, we were one of the Founding Signatories of the UN Principles for Responsible Banking. We also want to help our customers move towards greater sustainability with a greener product offering. Private customers have the option of taking out a green mortgage. In corporate banking, Commerzbank will be gearing its credit portfolio more towards business that is low in CO2 emissions.

Private and Small-Business Customers segment

In the Private and Small-Business Customers (PSBC) segment we are systematically expanding our mobile banking. Because the world is becoming more mobile. The way in which people use services is changing. Our future is increasingly being determined on our customers’ smartphones. That’s why we want to have a firm presence there. We are succeeding in this because we are giving customers real added value by presenting them with customised offerings at the right time. At the same time, we are staying personal. Our focus in the Private and Small-Business Customers segment is on profitable growth. We are giving our customers more choice with our offerings. We cater for all our customers’ personal finance needs, whether on a smartphone or in a branch. In May 2020, a resolution on the squeeze-out was passed at Comdirect’s Annual General Meeting. The completed merger with Comdirect of early November 2020 will enable Commerzbank to combine the services of one of the most advanced online banks in Germany with personal advisory capability at local level and to achieve the targeted synergies. At the same time, we want to become the top choice for small-business and wealth management customers in Germany. We are completely transforming our business model in PSBC on the basis of these pillars. Our aim is to create the best offering for our customers in a mobile world.

Corporate Clients segment

We are consolidating our position as the leading bank for SMEs and are investing in building up our front office. We want to work even more closely with small and medium-sized enterprises and generate more client business with a focussed competitive drive in Germany. In the eurozone also, we intend to leverage our proven expertise in SME banking and to boost our business with SME clients. In addition, we will expand our successful sector approach with the aim of boosting business with German and European large corporates. We want to achieve profitable, sustainable growth. Key to this is the expansion of RWA-efficient business, greater utilisation of existing platforms, the simplification of our European IT infrastructure, and the standardisation of our product range.

As of 1 March 2021

Annual Report 2019